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Frequently Asked Questions.

We've gathered the most common inquires.

But litigators always have one more question.

So contact us if there's anything you're still curious about.

Our FAQ’s

After spending too many hours building a manual chronology for a complex and document-heavy case,  Goodfact's co-founder, a litigation lawyer, sensed that there must be a faster, more efficient, and more accurate way to see her story.

She then joined forces with a team of software engineers to build Goodfact, a game-changing story management platform being used by fact-obsessed litigators worldwide.

What counts as a "Document"?

Any individual file you upload that generates one or more facts in the chronology will count as one "Document" in Goodfact.

Currently, the following file types will generate facts:

  • Email threads, regardless of length (in native format - .msg or .eml), including those attached to other emails
  • Emails in PDF format (Outlook only; not Gmail)
  • All PDFs, including email attachments.

If you upload other document types (i.e., Word or Excel docs), they will not generate facts and they will not be counted.

For example: If you upload 5 emails threads, each of which have 2 PDFs attached to them, that will count as 5 documents (the email threads) + 10 PDFs (the attachments) = 15 documents.

Does Goodfact integrate with eDiscovery tools?

Yes! Goodfact will accept Load Files from any eDiscovery software, and all of the DocIDs, Tags, and other fields generated in that eDiscovery tool will be displayed within your Goodfact chronology.

Goodfact has also partnered with Noticia Solutions to offer Goodfact customers eDiscovery that flows seamlessly into a Goodfact chronology.

Learn more here.

Does Goodfact work with medical records?

Yes!

Goodfact allows you to unitize or split up large compilation PDFs into individual medical records. You can then select facts from within each record that you'd like to be imported into the chronology. 

Uploading multiple compilation PDFs (such as batches from multiple hospitals or healthcare providers) takes seconds, and Goodfact will indicate the origin of each fact, allowing the user to watch the story unfold while being able to cross-reference each fact to its source.

What are your security measures?

Security is our top priority.

All of our data is stored within Canada on AWS servers (though international servers are available upon request), and our AI is entirely closed-loop, which means your data never gets used to train any LLMs.

Learn more about our security measures here.

Does my data get used to train AI models?

No, our AI systems are entirely closed-loop, which means that your data never exits our server and is never used to train any AI or Large Language Models.

Read more about our Security Measures here.

Does Goodfact process PDF emails?

Yes! 
1. Goodfact will process PDF Outlook email threads by parsing them into individual emails and displaying their text in an interactive summary. 
2. Goodfact does not currently process PDF Gmail email threads.

We highly recommend trying to obtain the native version of the emails. This can be done by:

  • Generating a PST of all applicable Outlook emails; or
  • Generating an MBOX export of all applicable Gmail emails.

We are happy to meet with your client to facilitate the PST or MBOX exports.

How does your pricing work?

Goodfact offers three "intro" pricing tiers, with the minimum being a Starter Bundle that includes 5,000 documents and up to 5 Active Matters for $1,000/month on an annual plan. 

We also offer Customized Enterprise Plans.

Contact us for a more detailed pricing map.